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How do I return an item?
Return Address: 6025 Obispo Avenue Long Beach, CA 90805
Return Policy
Original sales receipt must accompany returns.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• -without showing signs of wear or damage in any way
• -within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• -must not be a special order or a custom order. (ALL KING SHOCKS ARE CONSIDERED CUSTOM ORDER)
• -unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault. This includes the shipping costs incurred by the seller on free shipping items.
We do not accept returns or issue refunds on any light mounting brackets.
We do not accept returns on any wheels.
King (including Carli Kings) shocks cannot be returned.
Electronic items cannot be returned.
Any canceled order that has not yet shipped is subject to a 5% credit card processing fee, which is withheld by our credit card processor. You will receive the remainder of your purchase price back within 1-5 days depending on your bank.
Trail Ready and Innov8 Wheel orders cannot be cancelled, changed, refunded, returned, or exchanged once the order has been placed. These are custom ordered to your specifications. If your are unclear on what you want, please call before ordering.
Any shipment that is refused, abandoned, or otherwise deemed undeliverable will be credited back the remaining balance after all expenses are deducted. This includes, but is not limited to: shipping, processing, repackaging, customs fees, duties, damage, demurrage, credit card processing fees, inspection, and handling fees.
Items that have been installed on a vehicle cannot be returned.
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